Support

InVerse is made by Z2one AI LLC. We're glad to help.

Contact us

Email info@z2one.ai. We usually reply within two business days. It helps to include the email address of your InVerse account, the app version and what you were doing when the problem happened.

Billing and refunds

Payments are handled by Paddle.com, our reseller and Merchant of Record. To see a receipt, update a payment method, cancel or ask for a refund, use the link in your Paddle receipt email or go to paddle.net. You can ask for a full refund within 14 days of a payment: see the Refund Policy. If anything goes wrong, email us and we'll sort it out.

Common questions

What do I need to run InVerse?
A Mac with Apple silicon and macOS 13 or later. Download it from the home page.

How do I sign in?
Open InVerse and choose "Sign in with Google". Your browser opens, you pick your Google account, and the app unlocks by itself.

Can I use InVerse on a second Mac?
Each account runs on one Mac at a time. Sign in on the other Mac and choose "Move InVerse to this Mac". You can move once a week.

I've used up my credits. What now?
Included AI and transcription reset at the start of each calendar month (UTC). Until then you can keep working with your own API keys, added in Settings.

InVerse can't hear the meeting.
Open System Settings → Privacy & Security and allow InVerse under Microphone and under Screen & System Audio Recording (Screen Recording on older versions of macOS), then restart the app.

How do I cancel?
Use the link in your Paddle receipt email or go to paddle.net, or email us and we'll do it for you. You keep your plan until the end of the period you paid for.

How do I delete my account and data?
Email info@z2one.ai from the address on your account. Your transcripts and documents are only on your Mac; see the Privacy Policy.

Company

Z2one AI LLC
3609 Chain Bridge Rd Ste C, Fairfax, VA 22030, United States
info@z2one.ai